MyDeal is a leading Australian online retail marketplace that provides customers with quality products from a curated selection of trusted retailers.
Since 2011, we’ve brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products.
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We go above and beyond to ensure our customers receive the best quality products and furniture including through our joining of the ACCC (Australian Competition Consumer Commission) Product Safety Pledge Signatory.
The ACCC aims to make marketplaces work for all customers by safeguarding their interests and supporting fair trade. It also regulates mandatory and voluntary industrial codes (Franchising code) and guides businesses in developing their own code. Read more about the ACCC.
Here at MyDeal, our mission is to make life more affordable for all Australians by offering the best value on the most extensive range of home and lifestyle products. To us, value is more than just a great price, it’s about the entire customer experience, when you shop with MyDeal you get more than just low prices.
For customers who have technical, account or subscription questions, our team can help resolve them fast and simple. Or visit our online help centre to find useful information about products, shipping, account, general or tech enquiries.
To track your order, simply log in to MyDeal and follow the instructions.
For any further assistance, our team is ready to help; give us a call on (03) 6120 6131. We’re open Monday to Friday between 10 - 4 PM (AEST), excluding Victorian Public Holidays.
If your enquiry is seller related, whether that be a faulty or wrong product, the quickest way to find a solution is to contact the seller directly via your MyDeal account. Simply head to the ‘My Purchases’ link under your account and click the ‘Need Help’ button under the relevant order and lodge your enquiry. If you cannot find a solution, MyDeal is always available to help and can act as a point of escalation.
If you’re unable to find the correct answer with your seller, please fill out an escalation form.
At MyDeal, our team members are dedicated to ensuring we can resolve the matter as quickly as possible. That's why when you contact MyDeal, a dedicated member of the team will be with you throughout the journey to ensure the best possible outcome.
Whatever your reason for contacting us is, our customer service team is ready to support you for a quick and easy experience.
MyDeal is Australian born and bred, founded in 2011 in Melbourne by Sean Senvirtne and became a publicly listed company on the Australia Stock Exchange (ASX) in October 2020.
Over the years, MyDeal has grown into a thriving online marketplace that enables retailers to sell their products online. This allows sellers to focus on producing quality products and grow their business while we work on getting them customers and sales. We connect all the merchants to a single platform through our market-leading technology. Plus, the majority of the businesses selling through MyDeal are Australian owned and operated as well, just like us.
We also have a range of our own ‘in-stock’ products which we source and send from our Melbourne based warehouses. DukeLiving is our dedicated furniture and homewares brand, sourced from quality manufacturers around the world.
With millions of customers, over 1,000 sellers and being listed on the Australian Stock Market, there aren’t many eCommerce businesses in Australia that are bigger than or more highly regarded than MyDeal. Our team is constantly working to ensure we’re providing quality products from trusted suppliers, if you buy something from MyDeal you know it’s trusted. If a bad product does get through the gate then we are quick to take it down, and make sure our customers are looked after. MyDeal takes a curative approach to ensure all the marketplace merchants are held to the highest standards. We have a dedicated team monitoring all products, customer complaints, delivery times etc to make sure we only deal with and sell the best.
No matter what, our customer service team is obsessed with making sure MyDeal customers have a great experience and are dedicated to helping with whatever our shoppers need. We encourage them to review their shopping experience online.
Thousands of customers shop at MyDeal every day and explore our vast range, including office furniture, home & garden, the latest tech, appliances, kids, baby and much more.
Sometimes shopping online can be a little scary, but shopping with MyDeal as a trusted Australian, publicly listed company that has served millions of customers is definitely a safe way to shop. Here at MyDeal, we constantly strive to ensure our customers get quality products safely and securely online. If you have any questions or issues, our team is standing by to answer your queries. Our Melbourne based team aims to make the whole process as simple as possible.
We always go above and beyond for customers, and as part of our commitment to product safety, we joined the ACCC Product Safety Pledge.
Yes, MyDeal is Aussie born and bred and has been a Melbourne-based business since it was founded, way back in 2011, we joined the Australian Stock Exchange (ASX) in 2020.
As MyDeal is a marketplace with thousands of sellers, the time it takes for your products to be delivered depends on where you live, where it’s coming from and what you bought. MyDeal expects its merchants to dispatch orders within 1-2 days. Sometimes due to seasonality or particular events, deliveries can take longer especially as delivery partners get super busy. We recommend checking the Delivery tab on the product page for dispatch and delivery timeframes.
The MyDeal team works in the heart of Melbourne, Australia. You’ll find us in the city, located on Collins Street, Melbourne Victoria 3000.
MyDeal is a publicly-traded company listed on the Australian Stock Exchange (ASX). For more information, visit our Investor Relations website.
We sure do, and the MyDeal app is the perfect way to shop. Available on iOS and Android devices, our highly rated app gives our customers access to thousands of deals, all wrapped up in a seamless shopping experience. You can shop on the go or from the comfort of your own home with the MyDeal app.
As a marketplace, we connect businesses to a single platform for convenience. With thousands of companies selling on MyDeal, your product can be shipped anywhere in Australia, or in special cases from around the globe.
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